Our strategy hinges on providing unparalleled service and support, which is critical to setting us apart from the competition. We provide email support through our support ticketing system.
Our service offers include:
- Up-time guarantees: we include “Up-time guarantees” with our all-inclusive service agreements to insure maximum productivity for our clients.
- Internal training: the “learning and growth” part of our Balanced Scorecard performance measurement strategy includes the requirement that our staff sales professionals are well versed with customer support standards.
- Customer training: we package comprehensive customer training tutorial programs with all of our offerings.
- Upgrade analysis: we periodically assess our client’s business processes and requirements, and offer cost-effective upgrade solutions to meet changing needs.
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